Refund policy

Last updated: 10/07/2026

This policy explains how reservation deposits and refunds work for the TypeCharge, sold by DYZA Ltd. It sits alongside our Terms of Service and does not affect your statutory rights as a consumer under UK and EU law.

1. What a reservation is

The TypeCharge is currently available to reserve with a refundable deposit. A reservation deposit (€10 / £8.50) secures a numbered place in Batch 1 and is deducted from the final purchase price (€119, excluding shipping).

A reservation is not a completed purchase. It does not oblige you to buy, and it does not oblige us to sell until the product has passed safety certification and is offered for sale. You complete your purchase later, by choice, when we send you a payment link.

2. Your deposit is fully refundable

You may request a full refund of your deposit at any time before you redeem it, that is, before you complete your final purchase. No reason or explanation is required.

To request a refund, email us at support@dyza.co.uk from the address used for your reservation, or quote your order number. We process refund requests within 5 business days; it may then take a further 5–10 business days to appear, depending on your bank or card issuer. Refunds are issued to the original payment method, in the currency you were charged.

3. If we cannot deliver

If for any reason we are unable to deliver the TypeCharge, all reservation deposits will be refunded in full, automatically, with no action needed on your part.

4. Estimated timeline

Shipping is estimated to follow successful safety certification. We do not commit to a fixed shipping date, because certification timelines are not entirely within our control. We keep reservation holders updated by email. Because your deposit is fully refundable throughout, you are never locked in while you wait.

5. Completing your purchase

When the TypeCharge is certified and ready, we will email reservation holders (in reservation order) a link to complete their purchase at the final price, less the deposit already paid, plus shipping calculated at that time.

Your final purchase is a separate transaction with its own confirmation. At that point your full statutory consumer rights apply, including any right to cancel and return under distance-selling regulations, and any warranty provided with the product.

6. Where we ship

Batch 1 is a Europe-only launch (UK and EU). If you are outside this region, please do not place a reservation expecting delivery. Join our US & Canada waitlist instead.

7. Your statutory rights

Nothing in this policy limits or removes your legal rights as a consumer under UK or EU law, including your rights under the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015, and equivalent EU consumer-protection law. Where this policy is more generous than your statutory rights (for example, refunds with no reason required), the more generous terms apply.

8. Contact

DYZA Ltd, Suite Ra01, 195-197 Wood Street, London, United Kingdom, E17 3NU, company number 17004030. Questions about reservations or refunds: support@dyza.co.uk.